Agenda
Day 1 - May 7th
9:00am – 9:40am Arrival & light breakfast, Evergreen Ballroom
9:40am – 9:55am Welcome & Introduction with Dan Rootenberg
9:55am – 11:40am A Culture of Excellence: Building Success from Within with Christie Pink
11:40am – 11:55am Break
11:55am–1:10pm A Culture of Excellence cont…
1:10pm–2:00pm Lunch, Evergreen Porch and Garden
2:00pm – 3:30pm A Culture of Excellence cont…
3:30pm – 3:45pm Break
3:45pm–5:15pm A Culture of Excellence cont…
5:15pm–5:20pm Day One Close
6:45pm–7:00pm Team picture on South Porch
7:00pm–7:45pm Cocktail party, Windsor Terrace
7:45pm–8:30pm Dinner, Windsor Dining Room
8:30pm–Onward Campfire, South Lawn
Attendees should check out in the Main Lobby before the 9:00am meeting start; luggage may be left at the bell stand. Please bring a change of clothes and shoes into the meeting room. The team-building activity will be outdoors and requires sneakers.
7:30am – 9:00am Breakfast, Windsor Dining Room
Day 2 -May 8th
9:00am – 9:10am Welcome
9:10am – 9:20am 2026 Outlook
9:20am – 9:50am Customer Service & Hospitality – Joe Costello
9:50am - 10:00am SpearX Talk
10:00am – 10:20am Break
10:20am – 11:20am Raintree CEO, Nick Hedges
11:20am – 11:50am AI & the future of Spear - Lisa Yirce
11:50am – 12:00pm SpearX Talk
12:00pm – 12:30pm Lunch & Working Session
12:30pm - 1:00pm Hosting & Servicing Candidates - Amir Rand
1:00pm – 1:30pm Brand Excellence & Positioning - Jon
1:30pm – 1:40pm SpearX Talk
1:40pm – 2:05pm Leadership Panel with Q&A
2:05pm – 2:20pm Final Thoughts & Rapid Recall
2:20pm – 2:45pm Transition to Team Building Activity
2:45 – 4:00pm Team Building Activity
4:15pm Departure
Spear Bus leaves promptly at 4:30pm!